Question 1

How are Flex Guiders different from other training wheels?

Accepted Answer

Flex Guiders are different from traditional training wheels because they allow the bicycle to tilt while also providing support.  Tilting is an essential element of learning balance since you need to tilt in order to make turns.  Flex guiders offer varying levels of support so that as the rider gains confidence and skill, they can be weaned off the support and gradually transition to completely independent riding.

Question 2

What bikes are compatible with Flex Guiders?

Accepted Answer

14" and 16" bikes with a horizontal slot on the back wheel are compatible with Flex Guiders.  Check out this blog post on how to best determine the size of your bike's tires:

A helpful info graphic can be found here:  https://www.twowheelingtots.com/wp-content/uploads/2020/05/rear-axle-bolts-training-wheels.jpg (https://www.twowheelingtots.com/wp-content/uploads/2020/05/rear-axle-bolts-training-wheels.jpg)

Question 3

How do I attach Flex Guiders to my child’s bike?

Accepted Answer

Remove existing training wheels and the nuts located on the rear axle so that the yellow flex guider piece can engage directly on the bike frame.  Thread the Flex Guider over the rear axle and tighten the nut over it. That's it!

Question 4

I have a question, how do I get in contact with someone?

Accepted Answer

Please email us at info@flexguiders.com,(mailto:info@flexguiders.com) our team will be happy to help you!

Question 5

Do you have any tips for training my child to ride?

Accepted Answer

Yes! We have plenty. Check out our blog as we will always be adding helpful content to set you and your child up for success.

Question 6

What’s your return policy?

Accepted Answer

At Flex Guiders, we prioritize customer satisfaction and confidence in our services. We are proud to offer a 30-day money back guarantee.

Question 7

Where do you ship?

Accepted Answer

We ship worldwide. Email info@flexguiders.com (mailto:info@flexguiders.com)if you have any questions!

Question 8

Are Flex Guiders available for 12" or 18" wheels?

Accepted Answer

Currently Flex Guiders are only available in 14" and 16" bike sizes.  Please contact us if you are interested in 12" or 18" wheels!

Question 9

Will the elastic bands wear out?

Accepted Answer

Over time the bands will become less elastic.  We expect the bands to last at 3-4 months depending on use and storage.  Check the bands for signs of wear before each use.  To prolong the life of the bands, do not store them at tension.    If you'd like to order additional bands they can be found here.(https://www.flexguiders.com/product-page/extra-elastic-bands)

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